1. Acceptance of Terms
By accessing and using Email Calculator ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Email Calculator provides a SaaS platform for creating, managing, analyzing, and exporting email marketing reports and campaign metrics. The Service includes:
- Report creation and management with customizable metrics
- Integration with 50+ platforms across Email, ROI, and Leads (paid feature)
- ROI and Lead API integrations for e-commerce and lead generation data
- AI-powered campaign analysis using OpenAI (paid feature)
- Scheduled automated email reports (paid feature)
- Export capabilities (PDF, Word, PowerPoint, HTML, plain text)
- Customizable profile settings and branding
- Workspaces — organize reports into separate workspaces (e.g., per client)
- Team collaboration — invite team members to workspaces (Agency feature)
- White-label reports — remove Email Calculator branding from exported reports (Agency feature)
- Multiple workspaces — manage multiple client accounts from one login (Agency feature)
Authentication and data storage are provided by Supabase. Payment processing is handled by Stripe. AI features utilize OpenAI's API with your provided credentials. We may use analytics services to improve the Service. Cookies and similar technologies are used to enhance your experience, manageable via our cookie consent banner.
3. User Accounts
To access certain features of the Service, you must create an account using either email/password or Google Sign-In (OAuth). When you sign in with Google, you authorize us to access your email address, name, and profile picture from your Google account.
You are responsible for:
- Maintaining the confidentiality of your account credentials (or managing your Google account security if using OAuth)
- All activities that occur under your account
- Providing accurate and complete information
- Notifying us immediately of any unauthorized use
- The security and proper use of any third-party API keys you provide (email marketing platforms, OpenAI, etc.)
- Compliance with the terms of service of any third-party platforms you connect
- All content created, shared, or exported through your account
- Managing team members and workspace access you grant to others
- Ensuring invited team members are authorized to access the workspace data you share with them
4. Subscription and Billing
We offer three subscription tiers:
- Free — 3 reports total, single workspace, manual data entry, chart customization, AI Assistant (with your API key), Campaign Story, Compare reports/benchmarks, share via email (send now). No credit card required.
- Starter — Full platform access with 500 API requests and 5,000 synced records per month, one workspace, exports, API integrations, Deep Dive analysis, scheduled reports, and white-label reports.
- Growth — Everything in Starter, plus 5,000 API requests and 100,000 synced records per month, three workspaces, team members, and priority support.
- Scale — Everything in Growth, plus 25,000 API requests and 500,000 synced records per month, ten workspaces, ten team members, and priority support.
- Enterprise — Custom pricing and contracted limits for high-volume API usage, larger historical imports, single sign-on, onboarding, and account review.
By subscribing to a paid plan, you agree to:
- Provide accurate billing information through Stripe
- Authorize recurring charges to your payment method
- Cancel your subscription before the next billing cycle to avoid charges
- Loss of access to paid features upon cancellation or non-payment
Free tier users can create up to 3 reports total in a single workspace with access to chart customization, AI Assistant (with your own OpenAI API key), Campaign Story, Compare reports/benchmarks, and share via email (send now), but do not have access to API integrations, Deep Dive analysis, exports, or scheduled reports.
5. Third-Party Services and API Integrations
Paid users can connect third-party services using their own API credentials:
- Email Platforms: You may connect platforms like Mailchimp, Klaviyo, Campaign Monitor, HubSpot, and others to import campaign metrics.
- ROI Platforms: You may connect supported commerce/revenue platforms (such as Shopify, WooCommerce, Stripe, PayPal, Gumroad, Square, BigCommerce, Paddle, and more) to map campaign revenue and ROI signals.
- Lead Platforms: You may connect supported lead/form platforms (such as Typeform, Jotform, Calendly, Google Forms, WordPress, HubSpot Forms, Formstack, Wufoo, and more) to import lead submissions and conversion inputs.
- OpenAI API: You may provide your OpenAI API key to enable AI-powered campaign analysis.
- Your API Keys: You are solely responsible for obtaining, securing, and managing your own API keys. We store them encrypted but are not liable for unauthorized access or misuse.
- Third-Party Terms: Your use of connected platforms is governed by their respective terms of service and privacy policies.
- API Costs: You are responsible for any costs incurred from third-party API usage (e.g., OpenAI API charges).
- Data Access: By connecting a platform, you authorize us to access and process data from that platform on your behalf.
We are not responsible for any disruption, changes, or termination of third-party services. You may disconnect integrations at any time from your Settings page.
6. AI Assistant and Generated Content
The AI Assistant feature uses OpenAI's API to analyze your campaign data and provide insights:
- You must provide your own OpenAI API key to use this feature
- Your questions and campaign data are sent to OpenAI's servers for processing
- AI-generated responses are provided for informational purposes only
- We do not guarantee the accuracy, completeness, or reliability of AI-generated insights
- You are responsible for verifying any AI-generated recommendations before implementation
- AI chat history is stored in your Supabase database and can be cleared by you at any time using the "Clear" button in the AI chat interface
7. Data Deep Dive Feature - Recipient-Level Data Processing
The Data Deep Dive feature allows you to analyze individual recipient engagement with your email campaigns. By using this feature, you acknowledge and agree to the following:
Your Responsibilities as Data Controller:
- Legal Basis: YOU are the data controller for recipient personal data. You must ensure you have a lawful basis under GDPR/UK GDPR (consent, legitimate interest, contract, etc.) to process your email recipients' personal data.
- Transparency Obligation: You must inform your email recipients through your own privacy policy that their email engagement activity (opens, clicks, etc.) is tracked and may be analyzed.
- Purpose Limitation: You may only use the Deep Dive feature for legitimate email marketing analysis and campaign optimization purposes.
- Recipient Rights: You are responsible for honoring data subject rights (access, deletion, rectification, etc.) for your email recipients under applicable data protection laws.
- Third-Party Compliance: You must comply with the terms of service and acceptable use policies of your email service provider (e.g., Mailchimp, Klaviyo) when accessing recipient data.
- Data Security: You must maintain appropriate security measures to protect any recipient data you export or analyze.
Our Role as Data Processor:
- We act as a data processor on your behalf, retrieving recipient data from your connected email platform in real-time
- We do not permanently store individual recipient engagement data on our servers
- Recipient data is only displayed to you during your active session and is not retained after you close the Deep Dive modal
- We implement appropriate technical and organizational measures to protect data during transmission
⚠️ IMPORTANT LEGAL NOTICE: Email Calculator is not responsible for your compliance with GDPR, PECR, CAN-SPAM, CASL, or other data protection and email marketing laws. By using the Deep Dive feature, you represent and warrant that you have all necessary rights, permissions, and legal bases to process recipient personal data. Misuse of recipient data may result in immediate termination of your account.
8. Workspaces and Team Management
Growth and Scale subscribers can create multiple workspaces and invite team members. By using these features, you agree that:
- You are responsible for all activity within workspaces you own or administer
- You will only invite team members who are authorized to access the data in that workspace
- Invited team members must agree to these Terms of Service before accessing the workspace
- You may remove team members from your workspace at any time via your account settings
- Workspace owners are responsible for the data and reports contained within their workspaces
- Deleting a workspace permanently removes all associated reports and data
9. Scheduled Reports
Paid users can schedule automated email reports. By using this feature, you agree that:
- You have obtained consent from all recipients to receive reports
- You will only send reports to valid email addresses
- You are responsible for the content of reports sent to recipients
- We may suspend or terminate scheduled reports that generate complaints or bounce rates
- Reports are sent on a best-effort basis; we do not guarantee delivery
10. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with the proper functioning of the Service
- Send unsolicited emails through scheduled reports (spam)
- Use others' API keys without authorization
- Abuse AI features for malicious purposes or to generate harmful content
- Scrape, data mine, or extract data from the Service beyond normal usage
- Resell or redistribute the Service without permission
- Invite unauthorized individuals to workspaces or share access to confidential client data
- Use team workspace features to circumvent per-seat pricing or account limits
11. Intellectual Property
The Service and its original content, features, and functionality are owned by CORE and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Content: You retain all rights to the reports, data, and content you create or upload. By using the Service, you grant us a limited license to store, process, and display your content to provide the Service, including generating exports, sending scheduled reports, and processing AI requests.
12. Privacy and Data Protection
Your privacy and data protection rights are important to us. Our data practices are governed by:
- Privacy Policy - How we collect, use, and protect your personal information
- Data Processing Agreement - Our obligations as a data processor, security measures, and compliance with GDPR/UK data protection laws
By using Email Calculator, you agree to both documents. We act as a data processor when handling your campaign data and metrics, and as a data controller for your account information.
We implement appropriate technical and organizational security measures, including:
- Encrypted storage of API credentials and sensitive data
- HTTPS/TLS encryption for all data transmission
- Secure authentication through Supabase
- Regular security updates and monitoring
- Data breach notification within 72 hours where required by law
13. Data Export and Portability
You may export your reports and data at any time in various formats including PDF, Word, PowerPoint, HTML, and plain text. Upon account deletion, we will permanently remove your data, including API credentials and campaign reports, within 30 days.
14. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms of Service. Upon termination:
- Your access to paid features will be immediately revoked
- Scheduled reports will cease
- API integrations will be disconnected
- Team members will lose access to workspaces you own
- You may still access your account to export data for 30 days
15. Limitation of Liability
In no event shall Email Calculator, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
We are not responsible for:
- Disruptions or changes to third-party services (email platforms, OpenAI, etc.)
- Costs incurred from third-party API usage
- Accuracy of AI-generated content or recommendations
- Delivery failures of scheduled reports
- Data loss due to third-party service failures
16. Disclaimers
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Email Calculator makes no warranties, expressed or implied, and hereby disclaims all warranties, including without limitation, implied warranties of merchantability and fitness for a particular purpose.
We make no warranties regarding:
- The availability or reliability of third-party integrations
- The accuracy of AI-generated insights or recommendations
- The successful delivery of scheduled reports
- The security of third-party API keys beyond our encryption measures
17. Governing Law
These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For users outside the United Kingdom, your use of the Service may also be subject to local laws in your jurisdiction.
18. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Material change notices may be delivered through email, in-app notice, or dashboard notice, in addition to updating this page and the version metadata above.