Definition
Copilot brings AI drafting and summarising into Outlook. Its availability and features shape how business mail is handled.
Best Practices
- Account for Copilot summaries in your key messaging.
- Front-load critical information in emails.
- Test how your content appears in Copilot digests.
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Related Glossary Terms
Abandoned Cart Email
An abandoned cart email is a triggered message sent to online shoppers who added items to their cart but did not complete the purchase.
Abandoned Cart Sequence Flow
An abandoned cart sequence is an automated flow of emails that reminds shoppers who left items in their cart, over several sends, to return and complete their purchase.
Abandoned Cart Email
An abandoned cart email is an automated message sent to customers who added items to their online shopping cart but left without completing the purchase. It is one of the highest-converting email types in ecommerce.
AI-Generated Email Humanization
Humanizing AI-generated email means editing automated drafts so they sound authentic, personal and on-brand, avoiding robotic patterns that hurt engagement.
Back-in-Stock Email
A back-in-stock email is a triggered message sent to shoppers who requested notification when an unavailable product becomes available again.
Batch Sending
Batch sending is the practice of delivering a single email campaign to a large list in groups or waves rather than all at once.
Frequently Asked Questions
An AI assistant that drafts and summarises email.
Recipients may read summaries instead of full content.
Make the most important points prominent and clear.